Overview
Digital ecosystems are dependent on reliable and consistent business data. Correctly defined and up-to-date data is required in all daily operational activities, such as auto assignments, root cause & impact analysis, service automation, approvals and reporting.
With DCM you are able to manage your entire data management process seamlessly and end-to-end in one ServiceNow certified application. It reduces the amount of work needed for service data management and improves the communication between the various stakeholders in the service production value chain.
See terms and abbreviations used in DCM app and this Wiki from the Glossary.
Functionalities
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Design, Audit, and Enforce any Data Model in ServiceNow
ServiceNow is a great platform. However, to get the full benefits, the data within needs to be of high quality. Perceived problems with ServiceNow are often issues with data, not the platform itself.
Data Content Manager is a ServiceNow certified add-on that enforces your data models and helps maintain and improve your data quality. It can increase the effectiveness and automation of your workflows while reducing unnecessary manual work and costly errors.
Data Content Manager works on any data, from CMDB to your Custom Tables. It is easy to set up, and you can get results in hours – not weeks or months.
Some typical use cases for Data Content Manager include
- Accelerating CSDM implementation & Improving CMDB Reliability
- Increasing Asset Management Reliability
- Improving Integration Data Quality
- Improving Incident Management throughput
No development, customization, or scripting is needed to get results. All tools are visual and intuitive and do not require elevated user rights or in-depth ServiceNow knowledge.
Data Content Manager turns your data quality management on the platform from a chain of data improvement projects into a systematic process with built-in KPIs.
DCM's built-in process consists of four phases:
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| Functionality | Description | Note | ||
|---|---|---|---|---|
| Duplicate checking | Check duplicates in any ServiceNow table. | Blueprint library | In the blueprint library, you can easily manage your local blueprints, blueprint templates, and data content sets. | |
| Administration | A DCM administrator can manage the instance-specific DCM setup, including items such as determining the ServiceNow classes and relationships available in the blueprint designer, and how remediation tasks are being created and assigned. | |||
| Roles | DCM includes different user roles to better control the usage in each module. | |||
| Add ons | DCM functionality can be expanded to other ServiceNow applications using Add-ons available in DCM Wiki. |
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