Overview
Digital ecosystems are dependent on reliable and consistent business data. Correctly defined and up-to-date data is required in all daily operational activities, such as auto assignments, root cause & impact analysis, service automation, approvals and reporting.
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See terms and abbreviations used in DCM app and this Wiki from the Glossary.
Functionalities
DCM's built-in process consists of four phases:
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| Functionality | Description | Note |
|---|---|---|
| Duplicate checking | Check duplicates in any ServiceNow table. | Available since DCM R4.0 |
| Blueprint library | In the blueprint library, you can easily manage your local blueprints, blueprint templates, and data content sets. | |
| Administration | A DCM administrator can manage the instance-specific DCM setup, including items such as determining the ServiceNow classes and relationships available in the blueprint designer, and how remediation tasks are being created and assigned. | |
| Roles | DCM includes different user roles to better control the usage in each module. | |
| Add ons | DCM functionality can be expanded to other ServiceNow applications using Add-ons available in DCM Wiki. |
Learn more
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