...
See terms and abbreviations used in DCM app and this Wiki from the Glossary.
Functionalities
Image Removed
Image Added
DCM's built-in process consists of four phases:
| Phase | DCM Module | Description | Features |
|---|
| PLAN DESIGN | DCM Blueprint Designer | Information architects or system admins can create and maintain data model diagrams on ServiceNow. | DCM Data - Visual and easy-to-use diagramming tool for creating and maintaining data blueprints for various purposes.
- Users can drag & drop either existing data classes (ServiceNow tables) or desired classes (new planned tables) onto the data model diagram.
- Users can use either the existing relationships and references or plan new ones.
- The built-in status transition flow leads the user through the data blueprint planning process.
- Blueprint version management takes care of automatic version numbering and transitions between the old and new versions.
- Blueprint container conditions enable users to define the specific rules on what records can be used in different situations.
| POPULATE | - Data Provider configuration allows defining who is responsible for providing data related to particular blueprint versions.
|
| AUDIT | DCM Audit | A functionality that compares the current data content against the blueprint's rules & conditions, and reports any deviations. | - Audit existing data against graphically defined data models, blueprints.
- Single or multiple root record audits.
- Data Provider assignment for each audit message.
- Automated data analysis and audit report.
- Scheduled audits.
- Data audit dashboard.
|
| FIX | DCM Content Planner | Data analysts can manage data content by making use of blueprints. The selected blueprint guides the user through the content creation process. | - The data content is defined according to the blueprint model & rules to ensure high data compliance and quality.
- Users can use the visual drag-and-drop tool to plan data content either by using existing records or creating new ones.
- Data Content Planner guides the user to define data content correctly, according to the selected data blueprint.
- Field planner enables the user to plan field content for new and existing records.
- Fix audit deviations on top of the blueprint highlighting what is missing against the agreed data model.
- All blueprints and data content sets are planned in an isolated DCM safety zone, without any risk of harm for business-critical production data.
- Users can preview the planned data content and validate any changes before updating them to the production data tables with Data Population Wizard.
- One-click data population updates the target tables automatically.
AUDIT |
| MEASURE & AUTOMATE | DCM Audit | A functionality that compares the current data content against the blueprint's rules & conditions, and reports any deviations. | - Audit existing data against graphically defined data models, blueprints.
- Single or multiple root record audits.
- Automated data analysis and audit report.
- Scheduled audits.
- Data audit dashboard.
| REMEDIATE | DCM WorkspaceWorkspace | Comprehensive reporting on Audit Results, Remediation Tasks, and Blueprints. Automation for remediation task creation based on audit results. | - Interactive dashboards for audit results, remediation tasks, and blueprints.
- Create task configurations to create tasks based on selected audit results.
- Multiple different task creation methods based on a single audit message, root an audited record, or an assignee for example.
- Automatic assignment to responsible persons or groups.
- Tasks are created based on Unique Audit Messages in order to avoid reporting the same issue multiple times and creating duplicate tasks.
- Workspace dashboards for an overview and personal use.DCM Workspace is available starting from DCM R4.0.
|
Other Functionalities:
| Functionality | Description | Note |
|---|
| Duplicate checking | Check duplicates in any ServiceNow table.Available since DCM R4.0 |
|
| Blueprint library | In the blueprint library, you can easily manage your local blueprints, blueprint templates, and data content sets. |
|
| Administration | A DCM administrator can manage the instance-specific DCM setup, including items such as determining the ServiceNow classes and relationships available in the blueprint designer, and how remediation tasks are being created and assigned. |
|
| Roles | DCM includes different user roles to better control the usage in each module. |
|
| Add ons | DCM functionality can be expanded to other ServiceNow applications using Add-ons available in DCM Wiki. |
|
...