Overview
Digital ecosystems are dependent on reliable and consistent business data. Correctly defined and up-to-date data is required in all daily operational activities, such as auto assignments, root cause & impact analysis, service automation, approvals and reporting.
With DCM you are able to manage your entire data management process seamlessly and end-to-end in one ServiceNow certified application. It reduces the amount of work needed for service data management and improves the communication between the various stakeholders in the service production value chain.
See terms and abbreviations used in DCM app and this Wiki from the Glossary.
Functionalities
DCM's built-in process consists of four phases:
Phase | DCM Module | Description | Features |
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DESIGN | DCM Blueprint Designer | Information architects or system admins can create and maintain data model diagrams on ServiceNow. |
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AUDIT | DCM Audit | A functionality that compares the current data content against the blueprint's rules & conditions, and reports any deviations. |
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FIX | DCM Content Planner | Data analysts can manage data content by making use of blueprints. The selected blueprint guides the user through the content creation process. |
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MEASURE & AUTOMATE | DCM Workspace | Comprehensive reporting on Audit Results, Remediation Tasks, and Blueprints. Automation for remediation task creation based on audit results. |
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Other Functionalities:
Functionality | Description | Note |
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Duplicate checking | Check duplicates in any ServiceNow table. | |
Blueprint library | In the blueprint library, you can easily manage your local blueprints, blueprint templates, and data content sets. | |
Administration | A DCM administrator can manage the instance-specific DCM setup, including items such as determining the ServiceNow classes and relationships available in the blueprint designer, and how remediation tasks are being created and assigned. | |
Roles | DCM includes different user roles to better control the usage in each module. | |
Add ons | DCM functionality can be expanded to other ServiceNow applications using Add-ons available in DCM Wiki. |