DCM Support is currently provided via email.
Primary Contact Person: Mikko Juola
Release Support
Our release support is coupled with ServiceNow’s upgrade policy. It means that, support for a “DCM release” is provided as long as instance has “ServiceNow release family”, which was targeted by “DCM release”. For example, DCM R5.0.0 was targeted to support ServiceNow release family: Paris, Quebec, and Rome. The support for R5.0.0 would last until end-of-life for Rome, which is latest release supported in this case. We always recommend user to upgrade to latest release, in order to stay up-to-date and utilize enhanced capabilities.