Updating the application

Scoped applications can be updated directly from the ServiceNow instance you have installed the application as long as your organization is entitled for the update.

Entitlement is related to Paid applications in ServiceNow Store. Entitlement can be based on a trial or purchase which usually grants entitlement for 12 months.

If your organization or instances are not entitled for the update, please contact us for more details.

1. Log in to the instance on which you want to check for updates.
2. Navigate to System Applications > Applications.
3. Click Updates.
4. Click the Update button for the applications you want to update.
   If an application is not listed, no updates are available for these applications.

After the update

Deprecated configurations

Some of the DCM application related configurations have been deprecated and are no longer used by the latest versions of the application.

Due to the nature of scoped applications and how they are distributed, updates will not delete any configuration from customer instances. Therefore deletions have to be done manually. A following table lists all configurations (or application files) that can be deleted.