Justin | The Practical Data Model for CMDB | v1.0 | L2 - Business Processes.

Considerations regarding this data model:
- Note that "Business Service" or "Service" class in ServiceNow has many use cases. Multiple logical classes in the PDMC are using the Business Service class.
- Are all the different "services" in scope: business services, service products, service packages, customer facing service and backend services.
- Role of the Business Process can vary based on requirements and overall data scope

Justin | The Practical Data Model for CMDB | v1.0 | L2 - Business Services.

Considerations regarding this data model:
- Note that the "Business Service" or "Service" class in ServiceNow has many use cases. Multiple logical classes in the PDMC are using the Business Service class.
- Are all the different "services" in scope: business services, service products, service packages, customer facing service and backend services.
- Role of the Business Process can vary based on requirements and overall data scope

Justin | The Practical Data Model for CMDB | v1.0 | L2 - Customer Facing Services - Service Offering.

Considerations regarding this data model:
- Responsible persons and groups can be defined on different levels
- Business Service class has multiple usages in ServiceNow compared to different logical classes in the PDMC.
- Service Portfolio might have a hierarchy using Service Taxonomies.

Justin | The Practical Data Model for CMDB | v1.0 | L2 - On-Premise Business Applications - Application Services.

Considerations regarding this data model:
- "Business Application" in the PDMC is mapped to "Application Service" in ServiceNow
- "Business Application" class in ServiceNow is for APM that is out-of-scope from the PDMC
- Change the "Service Configuration" related classes Application and Server to match your middleware, infrastructure and capacity plans.

Justin | The Practical Data Model for CMDB | v1.0 | L2 - SaaS Business Applications - Application Services.

Considerations regarding this data model:
- "Business Application" in the PDMC is mapped to "Application Service" in ServiceNow
- "Business Application" class in ServiceNow is for APM that is out-of-scope from the PDMC
- Change the "Infrastructure Service" class to match with your choice of CI classes to represent cloud platforms.

Justin | The Practical Data Model for CMDB | v1.0 | L2 - Databases - Clustered.

Considerations regarding this data model:
- In this model, DB instance is running on a cluster, another template for single server instances

Justin | The Practical Data Model for CMDB | v1.0 | L2 - Databases - On Server.

Considerations regarding this data model:
- In this model, DB instance is running on a server, another template for instances running on a cluster.

Justin | The Practical Data Model for CMDB | v1.0 | L2 - End User Devices - Personal Computers.

Considerations regarding this data model:
- Asset related classes, if Asset Management is in use
- Changing Desktop Software to Software Installation class if SAM plugin is in use.

Justin | The Practical Data Model for CMDB | v1.0 | L2 - Server Capacity - Physical Servers.

Considerations regarding this data model:
- One could have separate blueprints for clustered and non-clustered servers.
- If server capacity is sold directly to a customer, then a Customer Facing Service Offering should be linked too.
- Physical servers should have a link to "location" one way or another (via Data Center, more detailed Rack or simply location reference)

Justin | The Practical Data Model for CMDB | v1.0 | L2 - Server Capacity - Virtual Servers.

Considerations regarding this data model:
- One could have separate blueprints for clustered and non-clustered servers.
- If server capacity is sold directly to a customer, then a Customer Facing Service Offering should be linked too.
- Virtual servers should have a link to "virtualization cluster" or other virtualization CI that may be a virtualization technology-specific CI class. Just the "virtualization cluster" works for a more generic approach, especially if maintained manually.

Justin | The Practical Data Model for CMDB | v1.0 | L2 - Data Centers.

Considerations regarding this data model:
- Service Offering relationships can be on several levels
- Servers may be related to a Rack via an Enclosure