Not able to open the Main page

Problem

The Main page does not open, it only shows “DCM loading” screen. The similar behavior exits for other module pages (Audit, Data Content Planner and Blueprint Designer). The pages are showing the following screen.

Open

When browser console opened, the console should throw error complaining about g_ck token.

Solution

The user should have ‘admin’ and ‘security_admin’ role to the ServiceNow instance to follow the following steps

1. Go to System Properties (sys_properties) list and check glide.security.use_csrf_token, the value of property should be changed to true if false.

2. If the glide.security.use_csrf_token property not found, go to System Definition > Plugins and search for “High Security Settings”. The plugin status should be installed if not install the plugin since it is mandatory plugin to have for instance security, more on pluging details (orlando).

Alternative solution

In a case, where activating the High Security Settings plugin is not possible (for a reason or another), the problem can be solved by manually adding the glide.security.use_csrf_token system property with a value “true”.

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